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Appointments

How to Make an Appointment

Appointments can be made up to two weeks in advance with the doctor, but there are appointments available for booking from 8.30 on the same day.

To make an appointment either call at the surgery or telephone the surgery during OPENING HOURS. The receptionist will book you an appointment at the earliest available opportunity.  Appointments are always in demand, please be punctual and tell us if you are unable to keep the appointment so that it can be offered to someone else.  For some services such as minor surgery, medical examinations, you may be asked to come at a time outside normal surgery hours.

You can now book an appointment using our online service click here.

If you want to register to use our online services you need to come to reception in person with something that proves your identity such as a bank card, utility bill, or drivers licence.  You will be given a user name and password and then will be able to use our online services.

Unfortunately you are not able to book online appointments with any of our nursing team because the length of nurse appointment times vary depending on why you are seeing them.

Urgent Appointments

If you have an urgent problem which you feel cannot wait for a normal appointment please explain this to the receptionist as time is put aside at the end of each surgery to deal with such requests.

Emergencies

The doctor will try to respond quickly to any situation but in an emergency situation it may be quicker to call an ambulance by dialling 999.

You may be advised to call an ambulance under the following circumstances:

  1. Accidents where there may be serious injury.
  2. If someone is suffering from a life threatening illness.
  3. If someone is suffering from chest pains.
  4. If someone is suffering from a severe asthma attack.
  5. If someone may be having a stroke.
  6. If someone has an head injury

Please note that Accident and Emergency and 999 services are exactly that- for serious emergency cases which are life threatening.  People who use these services for minor problems may prevent others with life threatening conditions from getting the immediate care they need.

Telephone Advice

The doctor and nurses are happy to give advice on the telephone where possible. The receptionists are instructed not to interrupt a surgery unless the matter is urgent and will advise you either when to ring back or the doctor/nurse will ring you back.

Sick Children

Sick children will always be seen as soon as possible if they are brought to the surgery. In our experience, very few children are so ill as to be unfit to bring out and it is quicker than waiting for a home visit.  If you are in doubt about bringing out your ill child, please telephone the surgery and the doctor will advise you.

How to Obtain a Home Visit

Whenever possible, please help us by coming to the surgery rather than requesting a visit. You will usually be seen sooner and the facilities available at the surgery make diagnosis and treatment simpler. Most patients now have easy access to transport, either their own or through friends and family, and there are few conditions which would worsen with a short car journey.

If you are too ill or unable to come to surgery, then please phone your request for a visit before 10:30am. Should the situation arise later in the day when a visit is needed please contact the surgery as soon as possible so that the doctor can be alerted and deal with the situation as appropriate. When requesting a visit you will be asked by the receptionist to give details of the problem. This is to prioritise and assess the urgency of the visit.

Minor Illness & Self Help

Fortunately, serious illness for most people is uncommon and the majority of problems, whilst causing discomfort are self limiting and get better themselves.

Most patients these days are happy to treat themselves at home rather than see the doctor.  The practice supports this trend and recommends the advice from the local pharmacist, but would stress that if there is any doubt about a problem of concern, then you should contact the surgery for further advice.  We would rather see a problem and give advice and reassurance than miss a potentially serious illness.  Please remember however, that we do not have a cure for everything and antibiotics  are not effective against coughs and colds.

We recommend that every household should keep a small medicine cabinet with a stock of medicines, such as paracetamol for aches, pains and temperature control (particularly important for babies and small children), antacid mixture for indigestion, calamine lotion for bites and stings, antiseptic for cuts and grazes and rehydration  sachets for diarrhoea and vomiting.

Out of Hours

When the surgery is closed there is always medical advice available for problems that cannot wait, but this will not usually be the practice doctor.  Ring the usual surgery number and you will be put through to the out of hours service.

Please remember that this is for urgent medical problems only.