Despite our best intentions, there may be occasions when you have a grievance or complaint about the way you have been treated in the surgery. If such a situation arises, please inform our practice manager by telephone or letter of the circumstances. She will deal promptly with your complaint, as outlined in our complaints procedure.
If you would prefer, please request a copy of our Complaints Form from Reception.
All surgery staff are aware of the need to respect patient confidentiality and any breach of this will automatically result in disciplinary action. Anonymised data may be shared with researchers or Primary Care Trust staff on occasions. Patients have the right to view any medical records concerning themselves.
If you wish to see any part of your medical records please contact the staff who will advise you of the arrangements.
Please remember our staff are following instructions and procedures specified by the doctor. They will serve you best if treated with respect and courtesy.
NHS Zero Tolerance
This Practice subscribes to the NHS Zero Tolerance policy. This means we will not accept any abuse, verbal or otherwise, from members of the public. Such action may result in you being asked to find another doctor.